What is an electronic document workflow?
An electronic document workflow is passing, completing, signing and storing documents in digital form, without paper. In SignSafe it covers sending a PDF for signature, the recipient filling in fields, signing with a finger on the screen and an archive on your account.
Does SignSafe replace a document management system?
No. SignSafe handles a document’s route to signature and back, not internal approval paths or archiving all company documentation. It can be connected to your system through the API.
Can I send the same document to many people at once?
Yes. A document can be sent to one or many people at the same time, and status is visible in the document list. The order can be any or fixed by the list.
Does the recipient need to create an account?
No. The recipient opens the document in a browser with a one-time code from the email, completes the fields and signs. No registration and no app.
Can signed documents flow into my own system?
Yes, through the API. The signed PDF can return automatically to the right customer, employee, lead, subcontractor or project record. API access is priced individually.
Where are documents stored?
On servers in the European Union (OVH hosting). Signed documents are in the document list, and the standard plan includes 1 GB for documents. We do not delete documents automatically.
How much does an electronic document workflow cost in SignSafe?
The standard plan costs PLN 69 net per month and gives full access. There is a free trial period at the start, and you can cancel at any time. The API is priced individually.
What does the signature summary page contain?
SignSafe attaches a signature summary page (a signing record, in Polish and English) to the signed document. It holds a unique SignSafe certificate identifier, the document name and number, the date and time of sending and signing, the sender’s details (first name, last name, email) and, for each signer: first and last name, email, identification number in the system, IP address, the device used to sign (for example an iPhone), date and time of signing and the signing method. So it shows who signed, when and from which device. It complements the option of handwriting verification, but it is not legal advice or a guarantee of how a dispute ends.
Can I add a person who only sees the document?
Yes. An observer does not sign or send the document but sees it and receives notifications, for example accounting, HR or a manager.
What if 1 GB for documents is not enough?
We can connect to an external drive or a server of the client so that the archive is on your side. This is a possibility agreed in the offer.
How do I check the status of a document sent for signature?
Open the “Your documents” list: the colour of the dot shows the status in real time (red means no signatures, yellow some, green all). When someone has not signed, you can manually re-send the invitation with “Resend to those who have not signed”. There are no automatic reminders. More: <a href="/en/signature-status-and-notifications/">signature status and notifications</a>.
How do I tell which version of a document is final when everything circulates in email?
Send the document for signature from your account so every signer opens the same file; the signed PDF stays in your account and goes to the sender and each signer. You send a corrected version as a new document. SignSafe has no versioning today, but we can add it on request.
